Delivery – Everything You Need to Know

At Setcrates, we keep delivery simple, transparent, and fair. Enjoy FREE standard delivery on all UK Mainland orders — no minimum spend and no hidden thresholds.

Order Processing Time

Orders are processed Monday to Friday (excluding public holidays).

  • Ready-to-ship items are dispatched within 1–2 business days.
  • Made-to-order products (e.g. custom-sized crates) are prepared within up to 10 business days. You’ll always receive individual updates.

Delivery Costs

  • FREE standard delivery on all UK Mainland orders.
  • No minimum order value required.
  • All prices include VAT.

Express & Non-Standard Deliveries

Express shipping, oversized parcels, pallet deliveries, or wholesale orders are quoted individually.

Courier Partners

We work with trusted logistics providers such as UPS and Parcelforce to ensure safe and reliable delivery.

Order Tracking

Once your order has been dispatched, you’ll receive a tracking number by email so you can follow your delivery at any time.

Delivery Area

We deliver across the entire United Kingdom:

  • England
  • Scotland
  • Wales
  • Northern Ireland
  • British Isles & overseas UK territories (additional charges may apply)

Jersey & Guernsey – Additional Courier Charges

Deliveries to the Channel Islands are classified by couriers as remote areas and may be subject to additional charges.

Jersey

  • JE postcode area – JE1 to JE5

Guernsey

  • GY postcode area – GY1 to GY10

Important Notes

  • Channel Islands deliveries are subject to remote area surcharges.
  • Typical additional fees range from £25 to £40+, depending on parcel size and courier.
  • Delivery times may be extended compared to UK Mainland.

Highlands & Islands – Remote Area Surcharges

Some Scottish Highlands and island postcodes are classified as remote delivery areas. While standard UK Mainland delivery is free, these locations may require an additional charge.

Scottish Highlands

  • AB36 – AB38
  • AB55 – AB56
  • FK17 – FK21
  • IV1 – IV63
  • KW1 – KW14
  • PA21 – PA38
  • PH15 – PH41
  • PH49 – PH50

Scottish Islands

  • HS1 – HS9 (Outer Hebrides)
  • KW15 – KW17 (Orkney Islands)
  • ZE1 – ZE3 (Shetland Islands)
  • PA41 – PA49
  • PA60 – PA78
  • PH42 – PH44
  • KA27 – KA28

Important Notes

  • Remote area surcharges typically range from £25 to £40+.
  • Delivery times may be extended by 1–3 business days.
  • Large or wholesale orders are priced individually.

Returns & Refunds – 30 Day Policy

We want you to be completely satisfied with your purchase. You have 30 days from the date of delivery to return your order.

  • Items must be unused, in original condition, and returned in their original packaging.
  • Custom-made or made-to-order products are non-refundable unless faulty or damaged.
  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
  • Once we receive and inspect the returned item, your refund will be processed within 1–2 business days.

Please note

  • Refunds are issued to the original payment method.
  • Original delivery charges (if applicable) are non-refundable.
  • We recommend using a tracked return service for your protection.

Secure & Insured Delivery

Every order is fully insured from dispatch to delivery. If anything goes wrong during transit, we will replace the item or issue a full refund promptly.

Need help with delivery or returns? Contact our support team