Delivery – Everything You Need to Know

At Setcrates, we care about making sure your order arrives safely, quickly, and in perfect condition. Whether you’re an individual customer or a business, we offer clear shipping terms and work exclusively with trusted courier partners.

Order Processing Time

We process orders from Monday to Friday (excluding public holidays):

  • Ready-to-ship items are dispatched within 1–2 business days.
  • Made-to-order products (e.g., custom-sized crates) are prepared within up to 10 business days – we always provide individual updates on estimated processing time.

Delivery Costs & Free Shipping Threshold

  • Shipping costs are calculated automatically during checkout – they depend on the size of the parcel and the total order value.
  • All prices include VAT.

Standard UK Mainland Delivery:

  • Orders over £100 – FREE delivery
  • Orders under £100 – Delivery costs range from £3 to £5, depending on crate size and quantity.
  • Express and non-standard deliveries (e.g. pallets, bulk wholesale orders) are quoted individually.

Courier Partners

Your order will be delivered by a trusted logistics provider: UPS, Parcelforce.

Order Tracking

Once your parcel has been dispatched, we’ll send you an email with a tracking number, so you can follow its journey at any time.

Delivery Area

We ship across the entire United Kingdom:

  • England
  • Scotland
  • Wales
  • Northern Ireland
  • British Isles and overseas UK territories (different rates and delivery times may apply)

Jersey & Guernsey – Postcodes with Additional Courier Charges

Some courier companies apply extra fees when delivering to non-mainland UK territories such as the Channel Islands. Below are the postcode areas that typically incur additional delivery charges:

Jersey

  • JE postcode area – including JE1 to JE5 (entire Jersey island)

Guernsey

  • GY postcode area – including GY1 to GY10, covering Guernsey, Alderney, Sark, and Herm

Important Notes:

  • Both Jersey and Guernsey are part of the Channel Islands and are treated as remote areas by most courier services.
  • These areas are subject to remote area surcharges, which may vary depending on the courier.
  • Typical extra fees can range from £25 to £40+ per parcel, depending on the weight, dimensions, and courier service used.
  • Additional costs may also include customs handling, insurance, or extended delivery times.

Highlands & Islands – Postal Areas with Additional Courier Charges

Some regions of the UK, particularly the Scottish Highlands and various offshore islands, are classified by courier companies as remote areas. Due to their location and accessibility, deliveries to these areas often incur additional shipping fees, regardless of the order value.

Postcodes Subject to Surcharges:

Scottish Highlands

  • AB36 – AB38
  • AB55 – AB56
  • FK17 – FK21
  • IV1 – IV63
  • KW1 – KW14
  • PA21 – PA38
  • PH15 – PH41
  • PH49 – PH50

Scottish Islands

  • HS1 – HS9 (Outer Hebrides)
  • KW15 – KW17 (Orkney Islands)
  • ZE1 – ZE3 (Shetland Islands)
  • PA41 – PA49
  • PA60 – PA78
  • PH42 – PH44
  • KA27 – KA28 (Isle of Arran, Isle of Cumbrae)

Important Notes:

  • Couriers may apply a surcharge ranging from £25 to £40+, depending on the weight, size, and exact location.
  • Delivery times may be extended by 1–3 business days for these remote areas.
  • For large or wholesale orders, shipping costs to these postcodes are calculated individually.
  • Deliveries to these areas may not be eligible for free shipping promotions.

Secure and Insured Delivery

Every order is fully insured – from dispatch to delivery. We guarantee your parcel will arrive in perfect condition. If anything happens during transit, we take full responsibility and will resolve the issue quickly – by replacing the product or issuing a refund.

Need help with delivery? Contact our support team for personalised assistance.