Privacy Policy – SetCrates

Last updated: November 2025

Welcome to SetCrates (www.setcrates.co.uk)!
We respect your privacy and want you to know exactly how we handle your personal data — simply, safely and transparently.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and how you can control it.

1. Who we are

We are Ekoandnatural Ltd. /Setcrates, the owner of this online shop.
You can contact us anytime at storefredcompany@gmail.com if you have questions about your data or privacy.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect

We only collect the information we truly need to provide our services and make your shopping experience smooth and secure.
This may include:

your name, email address, phone number,
billing and shipping address,
payment information (processed safely by our payment partners),
order details and purchase history,
preferences related to newsletters and marketing messages,
and some technical data like your IP address or browser type (to keep the site safe and functional).

3. How we collect data

We collect your data in a few simple ways — for example when you:

make a purchase in our shop,
subscribe to our newsletter,
contact us by email or through a form,
or simply browse our website (where cookies and analytics tools help us understand what works best).

4. Why we use your data

We use your personal information only for specific and legitimate reasons.
Most often, this means:

to process and deliver your order – so you get your products without problems,
to communicate with you – if you ask us something or need help,
to send marketing emails – but only if you gave us permission,
to process payments securely – through Stripe, Klarna or PayPal,
to improve our shop – by analysing anonymous traffic data and making your experience better,
to keep everything safe – by preventing abuse or fraud.

We don’t use your data for anything unexpected, and we never sell it to anyone.

5. Payments

We work only with trusted payment providers like Stripe, Klarna, and PayPal.
They securely handle all sensitive payment details — we never see or store your full card information on our servers.

6. Marketing and newsletters

If you sign up for our newsletter, we’ll send you updates about new products, promotions, and inspiration.
We use Klaviyo to manage these emails safely.
You can unsubscribe anytime by clicking the link in any email or by writing to storefredcompany@gmail.com.

7. Cookies and analytics

Our website uses cookies to work properly and help us understand how visitors use it.
Some cookies are essential (so the cart and checkout work), others are optional — for analytics or marketing.
Full details are in our Cookie Policy.

We use tools like Google Analytics, Meta Pixel, Pinterest Tag, and Klaviyo for analytics and marketing purposes.

8. Data sharing

We share your data only with partners who help us run this shop — for example:

courier companies that deliver your orders,
payment providers (Stripe, Klarna, PayPal),
our hosting and technical support partners,
marketing and automation tools (Klaviyo, Google, Meta).

All these companies are GDPR-compliant and protect your data just as we do.

9. How long we keep your data

We keep your data only as long as it’s needed:

order and invoice data – up to 6 years (for tax and legal reasons),
newsletter and marketing data – until you unsubscribe or ask us to delete it,
cookies – as described in our Cookie Policy.

10. Your rights

You’re always in control of your personal data.
You have the right to:

see what information we have about you,
correct it if something is wrong,
ask us to delete it,
limit or stop its use,
move your data elsewhere,
object to marketing messages.

To use any of these rights, just email us at storefredcompany@gmail.com.
We’ll reply within 24 h.

11. How we protect your data

We use encrypted connections (HTTPS), secure servers and strict internal procedures.
Only authorized people have access to customer data, and they’re trained to keep it confidential.

12. Updates to this policy

We may update this Privacy Policy when we introduce new features or services.
The latest version will always be available on this page with the date of the last update.