Terms and Conditions of Setcrates Online Store

1. General Information

1.1. The Setcrates online store is operated by a company registered and operating under the laws of the United Kingdom.

1.2. These terms and conditions define the rules for using the website www.setcrates.co.uk, placing orders, making payments, delivering goods, handling complaints, and the consumer’s right to withdraw from the contract.

1.3. Using the website implies acceptance of these terms and conditions.

2. Products and Their Characteristics

2.1. The store offers decorative, functional, and personalized wooden crates, handmade from natural materials (mainly pine and spruce wood).

2.2. Due to the natural origin of the material, slight differences in appearance (e.g. knots, discolorations, wood shade variations) may occur and are not considered product defects.

2.3. Each product has a detailed description, photos, and information regarding dimensions, finish, and intended use.

3. Placing Orders

3.1. Orders can be placed 24/7 via the website www.setcrates.co.uk.

3.2. To place an order, select a product, add it to the cart, complete the order form, and choose a payment and delivery method.

3.3. After placing an order, the customer receives an email confirmation with all transaction details.

3.4. The company reserves the right to refuse order fulfillment in case of incorrect data, lack of stock, or suspicion of illegal activity.

4. Prices and Payments

4.1. All prices are in British pounds (GBP) and include VAT.

4.2. Available payment methods:

Credit/debit cards (Visa, Mastercard, Amex)
PayPal
Klarna (deferred or installment payments)
Stripe
Bank transfer (upon request)

4.3. The store is not responsible for any bank fees or currency conversion charges for international payments.

5. Order Fulfillment and Delivery

5.1. Orders are fulfilled after payment is received.

5.2. Order processing time is 1–3 business days (for ready-to-ship products) or up to 10 business days (for personalized products).

5.3. Deliveries are made through trusted logistics partners (e.g. Royal Mail, Evri, DPD, ParcelForce).

5.4. Delivery cost and time depend on the chosen option and customer address. This information is provided during checkout.

6. Returns and Right of Withdrawal

6.1. Consumers have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason.

6.2. To exercise the right of return, contact customer service by email and return the goods to the indicated address.

6.3. The product must be returned unused and in its original condition.

6.4. Return shipping costs are borne by the customer.

6.5. Returns are not accepted for products made to order (e.g. custom engravings, sizes, or colors).

6.6. Products purchased in the outlet section are non-returnable unless damaged or not as described. These products are fully functional but may have minor aesthetic flaws mentioned in the product description.

6.7. Refunds are issued within 7 business days of receiving the returned item.

7. Complaints and Warranty

7.1. In case of receiving a defective or damaged product, the customer should file a complaint within 48 hours.

7.2. Complaints must be sent by email with photos of the damage and the order number.

7.3. Depending on the situation, we offer replacement, repair, or refund.

8. Data Protection and Privacy Policy

8.1. Customer personal data is processed in accordance with the UK Data Protection Act and UK GDPR.

8.2. The data controller is Setcrates. Data is used solely for order processing, customer service, and marketing activities (only with consent).

8.3. Customers have the right to access, correct, delete their data, and object to its processing.

8.4. Data is not shared with third parties except for courier services and payment providers.

9. Contact

Email: hello@setcrates.co.uk

Postal address: (to be completed)

10. Discount and Promotional Codes

10.1. Definition of a Discount Code

A discount or promo code is a special string of characters (letters and/or numbers) that, when entered in the cart, grants a discount or other promotion when placing an order on www.setcrates.co.uk.

10.2. Types of Promo Codes

Promo codes may offer:

A percentage discount (e.g. 10% off entire cart),
A fixed amount discount (e.g. £5 off orders over £50),
Free shipping,
Free gift with purchase,
Discount on specific products or categories.

10.3. Usage Terms

Enter the code during checkout before completing your order.
Each code may have an expiration date, a minimum order value, or be limited to certain products or categories.
Some codes are only for new customers, newsletter subscribers, or promo participants.
Codes cannot be combined unless stated otherwise.

10.4. Restrictions and Exclusions

Codes cannot be exchanged for cash.
They cannot be applied after the order is placed.
Setcrates reserves the right to refuse fulfillment if the code was misused or used against these terms.

10.5. Cancellation and Changes